F A Q

Browse F.A.Q. Topics

• Order Status & Tracking2
• Ordering4
• Returns & Exchanges2
• Shipping & Delivery2

Order Status & Tracking

• Can I track the delivery of my order?

  A shipping summary, including the shipping provider used and a tracking number for the package, is designated to each order we ship out and shall be included in the Shipping and Delivery Status Confirmation e-mail. The shipping provider gives a more detailed status of your delivery and has the most up-to-date information. However, if your package has not arrived within the shipping time specified when you ordered, feel free to contact us at customerservcice@rmboxes.com or +63(2)173-8547 to inquire about its status.

• Can I check the status of my order?

  Click the “Order Tracking" link at the bottom of the website to check the status of your order. Enter the order number and your email address to track a single order. You can also sign into your account to see your recent order history. For each order, you can see order details and shipment summary. Your order may take the full estimated shipping time to get to you.  If your order status shows up as “in-process” that means we are getting your order ready to go! We’ll do everything possible to make sure your order gets to you by the promised date. As soon as your order ships, we will send you an email with all your tracking information.

Ordering

• How will I know that the order was placed successfully?

  After you place an order, an order confirmation immediately appears in the same window. The confirmation includes an order number. Please write the order number down before closing your browser. Within 24 hours, you will receive an order confirmation email, which shows the same order number and provides a link to your order status page on the website. You can check the status of your order anytime.

• How can I pay for the item(s) I purchased?

  SHOP.RMBOXES.COM accepts payment through PAYPAL and DRAGONPAY.

• How can I purchase from RMBOXES.COM?

  You may read through our Ordering & Shipping page for complete details on how to purchase from RMBOXES.COM – from adding items to your cart to completion of the purchase process.

• What products are available at RMBOXES.com?

  Some of the products you see at our stores are available for purchase in our website. When you order from the website, we deliver your order to your door. You also get to enjoy complimentary services such as Newsletter subscriptions, web-only promos, and invitations to exclusive events.

Returns & Exchanges

• Do you accept Refunds?

  Sorry, we do not issue any store credits or cash refunds.

• How can I return & exchange damaged or defective items?

  You may return & exchange defective or damaged item(s) through our local store or contact us through customer support if returning via courier. We only accept defective and/or damaged item(s) for exchange. Items must be accompanied by the original invoice. Full details, can be found on our Returns and Exchanges page.

Shipping & Delivery

• How much is the shipping & handling fee?

   

  	Up to 3kg	Add-on above 3kg
  Metro Manila	P150.00	P25.00/kg
  Greater Manila Area	P225.00	P35.00/kg
  Metro VisMin	P325.00	P45.00/kg
  Provincial	P350.00	P75.00/kg

  Note: Actual shipping & handling costs are subject to change.  

• How many days will the delivery take?

  We ship your orders within 3-4 business days upon verification of payment. Orders placed on Saturdays, Sundays, and Holidays will be processed on the following business day. Delivery within Metro Manila takes one (1) to three (3) business days. Provincial deliveries are from of five (5) to seven (7) business days. Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-operation days may also affect the processing and shipping of your packages. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you).